tiered warranty plan

this policy applies to eco-worthy brand all-in-one off-grid inverters, covering the following models: eco5000w(sr), eco10000w(sr), and eco-inv48v6000wes01. as core equipment designed for north american off-grid power system standards, we provide a 2-year (24-month) tiered warranty service to ensure your long-term energy security

The warranty compensation scheme is executed in three stages based on the equipment's
usage duration from the commencement date

Usage Duration(From Start Date)

After-Sales Solution Description

After-SalesSolution

0 – 18 Months

If a quality fault is determined, the brand is responsible
for free repairs or providing a replacement unit, and
will cover standard two-way shipping costs.

100% Free Repair or Replacement

19 – 21 Months

A credit voucher equivalent to 60% of the original price
will be provided for the purchase of a new unit of the
same model (faulty unit must be returned)

60% Trade-in Credit

22 – 24 Months

A credit voucher equivalent to 30% of the original price will be provided for the purchase of a new unit of thesame model (faulty unit must be returned).

30% Trade-in Credit

tiered warranty plan

this policy applies to eco-worthy brand all-in-one off-grid inverters, covering the following models: eco5000w(sr), eco10000w(sr), and eco-inv48v6000wes01. as core equipment designed for north american off-grid power system standards, we provide a 2-year (24-month) tiered warranty service to ensure your long-term energy security.

The warranty compensation scheme is executed in three stages based on the equipment's
usage duration from the commencement date

Usage Duration

(From Start Date)

After-Sales Solution

After-Sales Solution Description

0 – 18 Months

100% Free Repair or Replacement

If a quality fault is determined, the brand is responsible for free repairs or providing a replacement unit, and
will cover standard two-way shipping costs.

19 – 21 Months

60% Trade-in Credit

A credit voucher equivalent to 60% of the original price will be provided for the purchase of a new unit of the same model (faulty unit must be returned)

22 – 24 Months

30% Trade-in Credit

A credit voucher equivalent to 30% of the original price will be provided for the purchase of a new unit of thesame model (faulty unit must be returned).

Disclaimers and Limitations

The following situations are not covered by the free warranty, though we can still provideremote technical support:

Split-Phase Wiring Errors:

Failure to connect L1, L2, and Neutral lines according to the manual, or illegal parallel connection at the split-phase output resulting in internal circuit damage.

Environmental Violations:

Installation in environments with obstructed ventilation, high temperatures, extreme humidity, or corrosive gases (ambient temperature must be kept below 50°C).

Unauthorized Operations:

Unauthorized disassembly of the machine, private flashing of non-official firmware, or connecting inductive loads that exceed the
device's peak capacity

External Disasters:

Physical damage caused by force majeure such as lightning strikes, fire, or flooding.

Disclaimers and Limitations

The following situations are not covered by the free warranty, though we can still provideremote technical support:

Split-Phase Wiring Errors:

Failure to connect L1, L2, and Neutral lines according to the manual, or illegal parallel connection at the split-phase output resulting in internal circuit damage.

Environmental Violations:

Installation in environments with obstructed ventilation, high temperatures, extreme humidity, or corrosive gases (ambient temperature must be kept below 50°C).

External Disasters:

Physical damage caused by force majeure such as lightning strikes, fire, or flooding.

Unauthorized Operations:

Unauthorized disassembly of the machine, private flashing of non-official firmware, or connecting inductive loads that exceed the device's peak capacity

After-Sales Logistics Fees

Within 0 – 18 Months:

 For quality fault claims within the continental United States (excluding remote areas), ECO-WORTHY covers the standard round-trip shipping costs for returning the faulty unit and sending out the replacement.

Within 19 – 24 Months:

The user is responsible for the one-way shipping cost of returning the faulty machine to the designated after-sales center. If a trade-in replacement is involved, the brand will cover the shipping cost of the new machine.

After-Sales Logistics Fees

Within 0 – 18 Months:

 For quality fault claims within the continental United States(excluding remote areas), ECO-WORTHY covers the standard round-trip shipping costs for returning the faulty unit and sending out the replacement.

Within 19 – 24 Months:

The user is responsible for the one-way shipping cost of returning the faulty machine to the designated after-sales center. If a trade-in replacement is involved, the brand will cover the shipping cost of the new machine.

Rapid Claim Service

Recognizing the importance of the inverter as the primary power source for off-grid households, we offer an "Advanced Replacement" service during the 0 – 18 month full warranty period:

Title

Users can apply by contacting the after-sales team.

 

 

 

The brand will ship a replacement unit before receiving the faulty unit to minimize system downtime.

 

 

Once the after-sales center receives the faulty unit and confirms that the damage was not caused by human factors (such as overload, short circuit, environmental damage, etc.), the service will be marked as complete.

Rapid Claim Service

Recognizing the importance of the inverter as the primary power source for off-grid households, we offer an "Advanced Replacement" service during the 0 – 18 month full warranty period:

Title

Users can apply by contacting the after-sales team.

The brand will ship a replacement unit before receiving the faulty unit to minimize

system downtime.

Once the after-sales center receives the faulty unit and confirms that the damage was not caused by human factors (such as overload, short circuit, environmental damage, etc.), the service will be marked as complete.

How to Apply

To apply for warranty service, please prepare the following materials and contact the

ECO-WORTHY official after-sales team:

Procedure to apply

Photo of the product Serial Number (SN code)

Proof of purchase (order number or copy of invoice).

Installation or initial activation documentation.

A clear description of the fault (including photos of error codes or a video of the fault
occurring)

Principles for Determining Warranty Start Date

To accurately record the actual service time of the product, the warranty start date isdetermined according to the following rules

Primary Evidence: The warranty period starts from the installation date or first use date provided the user can offer valid proof. Valid proof includes time-stamped installation site photos or an installation and commissioning report provided by a professional electrician.

Default Rule: If the user cannot provide the aforementioned valid proof, the warranty period will automatically be set to start on the 31st day after the purchase date (i.e., "Purchase Date + 1 Month" grace period to cover logistics and installation wait times)

ECO-WORTHY reserves the right of final interpretation of this policy.

How to Apply

To apply for warranty service, please prepare the following materials and contact the ECO-WORTHY official after-sales team:

Procedure to apply

Photo of the product Serial Number (SN code)

Proof of purchase (order number or copy of invoice).

Installation or initial activation documentation.

A clear description of the fault (including photos of error codes or a video of the fault
occurring)

Principles for Determining Warranty Start Date

To accurately record the actual service time of the product, the warranty start date isdetermined according to the following rules

Primary Evidence: The warranty period starts from the installation date or first use date provided the user can offer valid proof. Valid proof includes time-stamped installation site photos or an installation and commissioning report provided by a professional electrician.

Default Rule: If the user cannot provide the aforementioned valid proof, the warranty period will automatically be set to start on the 31st day after the purchase date (i.e., "Purchase Date + 1 Month" grace period to cover logistics and installation wait times)

ECO-WORTHY reserves the right of final interpretation of this policy.

exclusions & appendix

1.The warranty becomes void under the following circumstances (including but not

limited to)

- Disassembly, repair, or tampering by unauthorized personnel

- Incorrect wiring, reverse connection, or improper parallel connection (refer to the product manual for parallel specifications)

- Use in unsuitable environments (extreme temperature, humidity, flooding, direct sunlight, etc.; see product manual for appropriate conditions)

- Use in non-standard applications (e.g., motor starting, automotive vibration conditions, etc.)

- Missing, damaged, or falsified battery serial number

2.This limited warranty does not apply to defects or insufficient energy capacity caused

by

- Abuse, misuse, negligence, or failure to install, operate, maintain, or repair in accordance with ECO-WORTHY product manuals/specifications

- Accidents or force majeure events (fire, flood, earthquake, lightning, etc.)

- Unauthorized opening of the product casing

- Unauthorized modifications (via physical means, programming, or otherwise)

- Unauthorized relocation and reinstallation from the original installation site

3.Additionally, this warranty does not cover

- Normal wear and tear, or cosmetic damage not affecting product performance (scratches, dents, etc.)

- Noise or vibration not excessive or abnormal and not affecting performance

- Damage or performance degradation occurring after the warranty expires

- Theft of ECO-WORTHY products or components

4.Modifications and Waivers

No individual or entity (including ECO-WORTHY employees or authorized representatives) may alter or waive any part of this limited warranty. ECO-WORTHY may occasionally cover certain repair costs (not included under this limited warranty), whether for a specific product model or individual case. ECO-WORTHY reserves the right to take such actions without being obligated to extend similar coverage to other users.

5.Liability Limitation

ECO-WORTHY shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from or related to this limited warranty, regardless of legalaction, and whether or not ECO-WORTHY has been advised of such damages. ECO-WORTHY’s liability under any claim related to this warranty shall not exceed the amount paid for the product. Some states do not allow or limit the exclusion/restriction of damages, so these limitations may not apply to you, or may apply only within certain bounds.

6.Governing Law

This limited warranty shall be governed by the laws of the state where the ECO-WORTHY

product is installed. In case of conflict with mandatory local laws, the local law shall prevail.

All other terms remain valid.

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exclusions & appendix

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1.The warranty becomes void under the following circumstances (including but not limited to)

- Disassembly, repair, or tampering by unauthorized personnel

- Incorrect wiring, reverse connection, or improper parallel connection (refer to the product manual for parallel specifications)

- Use in unsuitable environments (extreme temperature, humidity, flooding, direct sunlight, etc.; see product manual for appropriate conditions)

- Use in non-standard applications (e.g., motor starting, automotive vibration conditions, etc.)

- Missing, damaged, or falsified battery serial number

2.This limited warranty does not apply to defects or insufficient energy capacity caused by

- Abuse, misuse, negligence, or failure to install, operate, maintain, or repair in accordance with ECO-WORTHY product manuals/specifications

- Accidents or force majeure events (fire, flood, earthquake, lightning, etc.)

- Unauthorized opening of the product casing

- Unauthorized modifications (via physical means, programming, or otherwise)

- Unauthorized relocation and reinstallation from the original installation site

3.Additionally, this warranty does not cover

- Normal wear and tear, or cosmetic damage not affecting product performance (scratches,

dents, etc.)

- Noise or vibration not excessive or abnormal and not affecting performance

- Damage or performance degradation occurring after the warranty expires

- Theft of ECO-WORTHY products or components

4.Modifications and Waivers

No individual or entity (including ECO-WORTHY employees or authorized representatives)

may alter or waive any part of this limited warranty. ECO-WORTHY may occasionally cover

certain repair costs (not included under this limited warranty), whether for a specific

product model or individual case. ECO-WORTHY reserves the right to take such actions

without being obligated to extend similar coverage to other users.

5.Liability Limitation

ECO-WORTHY shall not be liable for any indirect, incidental, special, punitive, or

consequential damages arising from or related to this limited warranty, regardless of legalaction, and whether or not ECO-WORTHY has been advised of such damages. ECO-

WORTHY’s liability under any claim related to this warranty shall not exceed the amount

paid for the product. Some states do not allow or limit the exclusion/restriction of damages,

so these limitations may not apply to you, or may apply only within certain bounds.

6.Governing Law

This limited warranty shall be governed by the laws of the state where the ECO-WORTHY

product is installed. In case of conflict with mandatory local laws, the local law shall prevail.

All other terms remain valid.