Shipping policy

We hope you have enjoyed your online shopping experience with ECO-WORTHY. Please read below for more information about our shipping policies.

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel.

ORDER PROCESSING

Procession time can take between 1-3 business days.

This includes the time required to prepare your items at our local warehouse in Australia and arrange for their shipment. This process encompasses preparing the items, conducting quality checks, and packing them for dispatch.

SHIPPING TIME

We offer a free shipping service for most of mainland from our Australia local warehouse.— New South Wales (NSW) and Victoria (VIC) — located in Sydney and Melbourne.Receiving, picking, packing and dispatch are all completed on Australian soil.

Please contact us for details if you're in a remote area or can't enjoy free shipping.

All items sold at ECO-WORTHY are guaranteed to be delivered in 30 days.If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times.

We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

Full refunds are not available under the following circumstances:

1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3. Any un-insured order that is lost or stolen;
4. Delays in delivery caused by any other beyond ECO-WORHTY's control, such as public holidays and Customs issues.