Home Shipping policy (Backup 1778208731)

Shipping policy (Backup 1778208731)

We can ship our products to almost every country and can offer a free shipping service for most of them.

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel.

ORDER PROCESSING

Procession time can take between 1-3 business days.

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

SHIPPING TIME

All items sold at ECO-WORTHY are guaranteed to be delivered in 60 days. And all orders shipped from the US, EU, UK, FR, ES, CA and AU warehouse are guaranteed to be delivered within 30 days.

If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

Shipping from Shipping to Shipping time tracking information
US warehourse USA  3-5 business days tracked
CA warehourse CA  3-5 business days tracked
EU warehourse EU  3-7 business days tracked
UK warehourse UK  3-7 business days tracked
AU warehourse AU  3-7 business days tracked


Freight: Larger Panels Kits must be shipped by freight, the shipping time is 5-14 business days.

Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times.

We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

Full refunds are not available under the following circumstances:

  1. Delays caused by the buyer providing incorrect or incomplete delivery information;
  2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
  3. Any un-insured order that is lost or stolen;
  4. Delays in delivery caused by any other beyond ECO-WORHTY's control, such as public holidays and Customs issues.

Due to the unpredictable effects of COVID-19 on logistics and transportation, we are extending the guaranteed shipping time of orders placed after 2020.3.15 by 15-30 additional days. The extension will vary based on the order's destination, shipping method, and any lockdown/logistics restriction. Thank you for your understanding.